FAQs

Common Question

What should I do if the driver has not shown up on time ?

  • No worries, please contact the number found in booking confirmation email under the “contact tour operator/guide” section for updates.

What should I do if I want to change dates?

  • Contact DeParadise. Our email: [email protected]; Phone or WhatsApp: +6281903011995. Please note that last minute changes may not be accepted due to late notice.

Who should I contact if I need to change my booking information?

  • For changes to your pick-up address, phone number or email, please let your local tour operator know. Their information can be found in booking confirmation email under “contact tour operator/guide”.

Booking Process

How can I book a tour?

  • Find your preferred tour, click book now, contact us via WhatsApp, confirm your order, continue to the payment, and get your booking confirmation email. Start the adventure!

What is the longest that a tour would take to be confirmed?

  • The tour will be made to be confirmed after you have paid the payment

What currencies does DeParadise support?

  • At the moment we only support transactions in U.S. dollars. If you’re from another area, your credit card should automatically convert the charges into your local currency.

How do I pay for an Activity?

  • You can pay for a DeParadise activity by most major credit cards.

Modify Booking

What should I do if I need to change booking details?

  • For changes to your pick-up address, phone number or email, please let your local tour operator know. Their information can be found under “contact tour operator/guide”.If you want to change your tour date, contact DeParadise. through email: [email protected]; Phone or WhatsApp: +6181903011995 Please note that last minute changes may not be accepted due to late notice.

Cancellation

Can I cancel my tour?

  • Yes, please contact DeParadise and we will offer you final confirmation about the cancellation. Our email: [email protected]; Phone or WhatsApp: +6281903011995 Please note that last minute changes may not be accepted due to late notice.

Can I get a refund for the cancellation?

  • Please contact our support team directly if you need to cancel your tour. Check on the tour page since different cancellation policies apply to different tours. Our team will reply you with the final cancellation confirmation.

How long it takes to get my refund?

  • Once you get confirmation of cancellation from our team, we will proceed refund within 2 business days, the refund will go back to the platform you originally used to pay to us. You can expect to see the refund reflect on bank statement in approximately 10 business days. For some banks, this process may take up to 30 days. Should you still not have received your refund in your account within these timeframes, please contact our support team directly.

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