Terms and Conditions

Booking and Payment of Fees

  • Registration must be paid in less than 5 days before the date of the tour.
  • Each order must be accompanied by a down payment of 50% of the total price of the trip.
  • If repayment is not made at the commencement of the activity on the first day of the trip, the participant may be deemed to have made a cancellation and there is no refund of the down payment.
  • DeParadiseTour has the right to request payment before the trip starts, otherwise the trip will not begin.

Cancellation and Down Payment Refund

  • Cancellation fee before or 14 days from the day of activity, no cancellation fee apply
  • Cancellation fee 13 – 8 days from before the day of activity, will be charged a fee of 10% of the total cost
  • Cancellation fee 7 – 5 days from before the day of activity, will be charged a fee of 50% of the total cost
  • If you cancel 4 days before the date of the activity or you do not show up on the date, we cannot refund it.
  • All cancellation processes must be made through [email protected] If cancellation by phone or whatsapp is considered invalid. Please write the order code to speed up the cancellation process.

Deviation / Changes and Tour Rules

  • If there is a request for additional time than specified in the itinerary, it will be charged 50,000 / hour and will be paid directly to the driver when returning to the hotel.
  • Schedules can change suddenly without notice for mutual safety and comfort.
  • If it is less than 2 days before the date of the activity, the itinerary cannot be changed.
  • DeParadiseTour is not responsible for the death of the participant due to illness or accident during the tour.
  • Change or reduce travel incidents due to natural disasters, riots and others which are ‘Force Majeure’.
  • For convenience and smooth travel planning, DeParadiseTour has the right to ask tour participants to leave the group if the tour participants try to riot, disrupt the tour, forcefully request, and provide false information about the tour program, etc.
  • DeParadiseTour has the right to bill the difference in tour and other prices (if there is an increase in tour prices, airport taxes, etc.) to tour participants.
  • Deviations that will shorten the schedule of tour packages are not given a reduction in the cost of the original standard package.


  • (Force Majeure; An event that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly).
  • (Deviations; Changes, extensions, additions / deviations of travel routes outside the scheduled trip by DeParadise Tour)

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